The Terms of Sale must be agreed to before purchasing. If the demo version does not allow you to open and preview the contents of your file, and only displays the file names, the full version will not work either. This will allow you to perform a full scan, visualize the scan results, and preview every single file. There are never any guarantees with data recovery, which is why we offer the demo version of the software. Unfortunately, we do not offer any refunds for our products. In this case, no software will be able to scan your device, and you will need the drive evaluated by a data recovery service provider. It could be possible that your drive is malfunctioning to the point where your computer is not able to talk to it at all, in which case even the device name will not appear. Try the File > Refresh Drives List menu item. Data Rescue 5 is a comprehensively featured data recovery program with a clean user interface and extensive configuration options to boot, but are all of. If you have attached a drive with a damaged volume since you started Data Rescue, Data Rescue may not automatically notice it.
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